Support
Shipping & returns
Orders fulfill from our partner warehouse (Yiwu-area supplier network). Timelines below are planning estimates — confirm SLAs with your supplier before tightening public promises.
Where do orders ship from?
Orders ship from a partner warehouse in the Yiwu-area supplier network — not from a LoomForm-owned retail stockroom. Every product page shows “Ships from partner warehouse.” You receive the parcel after the partner confirms dispatch.
How long does delivery take?
Planning estimate: 7–18 business days for many international destinations after the partner confirms dispatch. Exact times depend on route and customs. Ask via the inquire form for your country.
What about duties and taxes?
Import duties or VAT may apply depending on the destination country. The customer is typically responsible unless you later offer DDP shipping. State this clearly at checkout when payment goes live.
Returns & exchanges
Soft goods may be returnable within 14 days of delivery if unused and in original packaging, subject to partner approval. Custom or final-sale items (if added later) should be marked clearly. Return shipping may be the buyer’s responsibility on change-of-mind returns.
Damaged or incorrect items
Contact us within 48 hours of delivery with photos. We will coordinate a replacement or refund path with the partner warehouse for verified fulfillment errors or transit damage.
Pillow inserts?
Pillow products are cover only unless a listing explicitly says otherwise. Inserts are not included in the first SKU set — this keeps shipping light and avoids oversized parcels.
Why no ceramics, rugs, lamps, or heavy glass?
The MVP avoids fragile, heavy, or high-breakage categories to reduce shipping risk and claims while the brand tests demand.